Holiday office closure
The Children’s Hearings Scotland (CHS) office will be closed from close of business Tuesday 22nd December until 9 am on Tuesday 5th January 2021.
There will be no cover in place on the following bank holidays:
- Friday 25th December
- Monday 28th December
- Friday 1st January
- Monday 4th January
A skeleton cover will be in place for CHS digital or hearing emergencies between 9.00 am and 3.00 pm on:
- Wednesday 23rd December
- Thursday 24th December (AM only)
- Tuesday 29th December
- Wednesday 30th December
- Thursday 31st December (AM only)
If you need emergency help or support during these days, please contact us on the following routes:
CHS Digital Systems
Chromebook emergencies
VScene
Monday to Friday 8 am – 6 pm (excluding Christmas day, Boxing day, New Year’s day and 2nd January).
Website: https://vscene.net/support/
T: +44 (0) 3300 200 404
E: support@vscene.net
Objective Connect
Support coverage is Monday to Friday 8 am – 6 pm (excluding 25th and 28th December and 1st January)
Between Christmas and New Year (29th, 30th, 31st) the team run a skeleton crew so it’s important that any issues get logged through the correct process via the OSI portal so they can be picked up as soon as possible.
https://help.objectiveconnect.com
https://objective.custhelp.com/app/ask/p/283 and click the log in as a guest.
Virtual hearings
Please contact your local SCRA team.
Practice queries (emergencies only)
Please refer to the Practice and Procedure Manual.
If this does not address your query, please post your query on the ‘Practice and policy’ Channel which will be monitored.
CHS Learning Academy
Email: AcademyITSupport@west-lothian.ac.uk
AcademyEnquiries@west-lothian.ac.uk
- 21 Dec - Beverley Bruce
- 22 Dec - Linda Quinn
- 23 Dec - Linda Quinn
- 24 Dec - Lorraine Ballingall
- 29 Dec - Lorraine Ballingall
- 30 Dec - Beverley Bruce
- 31 Dec - Linda Quinn
Beverley Bruce - 07773 682863
Linda Quinn - 07923 865199
Lorraine Ballingall- 07449 111252
Learning Pool
Phone number (local charges) 0345 074 4114
Email: support@learningpool.com
- 25 December - closed
- 26 December - 9am – 5pm
- 27 December - 9am – 5pm
- 28 December - 9am – 5pm
- 29 December - 8am – 8pm
- 30 December - 8am – 8pm
- 31 December - 8am – 8pm
- 1 January – closed
Rota swaps/issues
Please contact your local Area Support Teams.
